Frequently Asked Questions
Everything you need to know about shopping with Drakes.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Orders over $50 qualify for free standard delivery within the continental United States.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original packaging and unused condition. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Drakes accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your Drakes account.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.